2020 Ford Mustang

Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesn’t show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they don’t have the camera for the vehicle mind you an appointment was made I didn’t just show up and two because at this present moment the screen wasn’t showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the vehicle camera wasn’t thoroughly inspected, just asked if it was doing it now when my husband said not right now but it does show a black or distorted screen sometimes he was sent on his way and told the repair couldn’t be done. I have reached out to Ford customer service to get their help with getting this recall resolved because I do transport a child in this car daily to and from school.

The contact owns a 2020 Ford Mustang. The contact stated that while reversing, the vehicle became inoperable. The message “Camera Unavailable - Contact Dealer” was displayed. Prior to the message being displayed, the camera image was distorted. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the dealer for inspection. The camera was replaced; however, additional diagnostic testing was required. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, no assistance was provided. The failure mileage was approximately 90,000.

The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Mustang. The contact stated that while in reverse(R), the back over prevention screen was blank. The vehicle was taken to a dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,900.

The contact owns a 2020 Ford Mustang. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the message "Contact your Dealer" was displayed on the screen. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was inspected, and the contact was informed that there was no failure found and provided the contact with the cost for a diagnostic test. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V575000 (VISIBILITY, BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

The back up camera periodically has a black screen or a blue screen. The sound of an object getting closer some times works and sometimes doesn't. Also the lines showing where the tires are on the camera do not appear either. Transmission was replaced under warranty for several issues. It's the 10 speed version. However even with the new transmission. It tends to lag on gear 4 mainly.

The contact owns a 2020 Ford Mustang. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate as needed and was distorted or there was a blank image on the screen. Upon investigation, the contact discovered NHTSA Campaign Number: 20V575000 (VISIBILITY, BACK OVER PREVENTION); and linked the failure to the recall. The vehicle was taken to a dealer and a diagnostic test was performed and the camera failure was confirmed. The dealer notified the contact that the vehicle was previously repaired under the recall. The manufacturer was made aware of the failure and the contact was provided a case number. The manufacturer advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford Mustang. The contact stated that while attempting to park the back-up camera failed. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the wires had been cut and damaged. The dealer replaced the wiring. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 56,671.

I am writing to formally lodge a complaint regarding a recurring issue with the rear camera system in my 2020 Ford Mustang. When attempting to engage the rear camera while reversing, a persistent blue screen obstructs the view, posing a significant safety hazard. After conducting thorough research, I have discovered that this problem is not isolated to my vehicle alone. Instead, it appears to be a widespread issue affecting numerous owners of Ford Mustangs. It has come to my attention that the root cause of this malfunction is attributed to faults within the wiring harness of the Mustang models. What is deeply concerning is that despite the prevalence of this issue and its potential implications for driver safety, Ford Motor Company has yet to initiate a recall to address and rectify the problem. It appears that there is a conscious decision to restrict the recall, leaving countless Mustang owners vulnerable to accidents and unnecessary risks. As a responsible consumer and advocate for road safety, I implore the NHTSA to investigate this matter urgently and compel Ford to take appropriate action. It is imperative that Ford acknowledges the severity of this defect and assumes responsibility by issuing a comprehensive recall to rectify the faulty wiring harnesses in all affected vehicles. Failure to address this issue promptly not only undermines consumer trust but also jeopardizes the well-being of drivers and pedestrians alike. I trust that the NHTSA will prioritize this complaint and take decisive steps to ensure the safety and welfare of all motorists. Thank you for your attention to this matter. I eagerly await your response and resolution.