2009 Honda Civic

No codes on the dash, police said the airbags malfunctioned. Car hit an embankment on the front right side then the car flipped over. The steering wheel did not deploy. All of the side airbags, both bottom and top side airbags came out still folded and did not inflate. Car is currently with State Farm insurance at their garage.

My husband made a left turn from a center lane and didn't see a vehicle coming at us because of the blind spot. We hit the other vehicle on the front right side. The airbags deployed and the side airbag exploded and burned my right arm badly. I now have injury scars from the passenger seat airbag exploding. I was taken by ambulance to the hospital.

The contact was a former police officer who had been tasked with investigating a vehicle crash that involved a 2009 Honda Civic. The contact stated that while the owner was driving at a yet-to-be-determined rate of speed, he hit a dip in the road which sent the vehicle airborne and off the road. The vehicle then went through a guardrail and crashed into a light pole with a large concrete support post. A control box for an electric sign and the guardrail was damaged due to the accident. The passenger-side air bags did not deploy upon impact. The driver was treated for his injuries at the scene by paramedics. The passenger was taken to the hospital where he was treated for injuries to both his head and torso, the passenger died three days later as a result of his injuries. A police report was filed. The vehicle was towed to an independent tow yard and was a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was unknown.

TL* THE CONTACT OWNS A 2009 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 33 MPH WHEN THE BRAKES WERE BEING APPLIED THE VEHICLE ACCELERATED TO 54 MPH. THE CONTACT STATED SHE WAS UNABLE TO CONTROL THE VEHICLE AS THE VEHICLE CRASHED INTO THE GUARD RAIL, SPINNING AROUND, CROSSING TO THE OTHER SIDE OF THE ROADWAY, HITTING THE MOUNTAIN SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURY TO HER RIGHT KNEE, SHOULDER, ELBOW, BACK AND NECK HOWEVER MEDICAL TREATMENT WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO FREEWAY HONDA (1505 AUTO MALL DR, SANTA ANA, CA 92705 PHONE: (714) 547-3555) WHOM WAS ATTEMPTING TO DIAGNOSIS THE FAILURE HOWEVER, WHEN THE INSURANCE COMPANY INSPECTED THE VEHICLE AND DEEMED IT A TOTAL LOSS, ALL DIAGNOSES WAS SEIZED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 68,000. *BF *AS

I GOT A RECALL NOTICE AND TRYING TO CALL AND SCHEDULE THE REPAIR FOR LAST ONE YEAR. THE RECALL NOTICE CLEARLY SAYS I WILL GET A FREE LOANER VEHICLE BUT EVERY TIME I TALK TO DEALERSHIP OR HONDA CUSTOMER CARE THEY DENY THE CLAIM AND SAY THAT I AM NOT ABLE TO GET A LOANER VEHICLE DURING THE REPAIR. THE NOTICE LETTER ALSO SUGGESTED THAT I CAN SCHEDULE THE REPAIR AND GET A LOANER VEHICLE BY TEXTING AT [XXX]. BUT WHEN I TEXTED THE PERSON DENY IT AND SUGGESTED THAT I NEED TO TALK TO CUSTOMER CARE OR HONDA DEALERSHIP. WHICH I ALREADY DID AND THEY DENY ME THE LOANER VEHICLE. I WANT COMPENSATION FOR MY TIME AND ALSO WANT MY REPAIR TO BE DONE AND I WANT A LOANER VEHICLE AS SUGGESTED IN THE NOTICE LETTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER NUMEROUS VISITS TO OCEAN HONDA OF BURLINGAME TO DISCUSS THAT THE CAR I PURCHASED WAS NEVER ACTUALLY COMPLETELY "PROPERLY CERTIFIED" AS WAS DISCUSSED; AND THE FACT THAT I BROUGHT IT IN NUMEROUS TIMES. - I HAVE HAD NO COOPERATION. PLEASE VERIFY WITH LISA MENDEZ WHO JUST VERIFIED TO SALES MGR VAN THAT THE CAR HAS BEEN PROBELEMATIC SINCE PURCHASE AND SHOULD BE TRADED OUT. I DO NOT FEEL AND HAVE NOT FELT I'M DRIVING A COMPLETELY SAFE OR DEPENDABLE CAR. MOST RECENT VISIT TO DISCUSS ISSUES WAS 09/06/19 AND I HAD BEEN THERE ALREADY 3 TIMES WITHIN THE PREVIOUS 2 WEEKS FOR CONTINUING ISSUES WITH LIGHTS COMING ON AFTER I HAD SERVICE AND AFTER I HAD ASKED IF THERE WAS ANYTHING NEEDED . I WAS TOLD I WAS ALL GOOD !!... NOW JUST SPENT $460 TO FIND OUT THAT I NEED $1700 WORK AND THERE ARE RECALLS I WASN'T NOTIFIED ABOUT. THERE IS PREVIOUS DOCUMENTED COMPLAINT I FILED ON THIS CAR A LONG WHILE BACK. I HAVE BEEN TRYING TO GET THEM TO TAKE IT BACK SINCE I GOT IT DUE TO ONE THING OR ANOTHER. JUST DOESN'T FEEL STABLE OR SECURE. THEY SHOULD TAKE IT BACK AND DEAL WITH IT THEMSELVES. INITIAL COMPLAINT LOGGED WAS DUE TO A REPLACED SEAL OF SOME SORT THAT THEY BROKE AND REPLACED AGAIN, I WAS DRIVING AND IT STARTED MAKING A BURNING SMELL. THEY REPLACED AGAIN, BUT STILL SEEMS NOT RIGHT AND ENGINE HAZARD LIGHTS COME ON -- AND THEY CLEAR THEM AND TELL ME ITS OK.... DOES NOT FEEL OK, AND WAS NOT OK. I AM NOT WAITING FOR AN ACCIDENT TO HAPPEN HOWEVER MY NUMEROUS VISITS AND PLEAS TO EXCHANGE AND TAKE BACK THE CAR HAVE GONE UPON DEAF EARS AND THEY (SALES) HAVE NOW BECOME RUDE. I FEEL LIKE DROPPING OFF THE CAR TO THEM AND GIVING THEM THE KEYS AND THEY CAN DEAL WITH IT HOWEVER I'M SO UPSET THAT I "MUST HAVE A CAR" SO I AM TRYING TO FIND A NEW CAR NOW AND HAVING NO LOCK SINCE MY CREDIT IS RUINED.