2018 Infiniti QX60

The contact owns a 2018 Infiniti QX60. The contact stated that while driving 40 MPH or at slower speeds, the All-Wheel Drive (AWD) failed to function as designed, causing the passenger’s side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or TSB. The approximate failure mileage was 94,000.

I purchased my 2018 QX60 in 2021 at Competition Infiniti as a certified pre-own vehicle. I soon began to hear a rattling noise and the steering wheel would vibrate a little. I brought the vehicle back to the dealer several times with this complain and they keep telling me that their is nothing that the can do for me because that’s the way the vehicle is built. The noise as I was told is common in QX60 models and that I’m not the only person that has complained about it. I told him that I don’t expect for a $30,000+ Luxury vehicle to sound that. They also explained to me that it was something that was built in the vehicle to help with fuel efficiency. I think he called it a Droner or something like that. I love the look my vehicle but I hate driving my vehicle because of this noise. I filed a complaint with Infiniti consumer service as well, who instruct me to have the fail inspected by another Infiniti dealer to make sure the dealer is not refusing to fix the problem. I am disgusted that a vehicle that I purchased at an Infiniti dealer is sounding like this. If you can provide any help in this matter, it would be greatly appreciated.

The contact owns a 2018 Infiniti QX60. The contact stated while driving 40 MPH, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed that the sunroof panel had shattered. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact then towed the vehicle to Infiniti at HGreg Monrovia (821 E Central Ave, Monrovia, CA 91016: (626) 275-1385) and was informed that the sunroof panel had to be impacted with an object to shatter. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000. The sunroof of my vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. I also just found out there is a class action Law Suit. This was extremely dangerous. My life was at risk and order drivers on the freeway. Please don't let Infinity get away with murder. Sunroof on the vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. Consumer also found out there is a class action Law Suit.

The contact owns a 2018 Infiniti QX60. The contact stated that while operating the vehicle with the front driver’s side or front passenger’s side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 32,000.

Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle diagnoatic although the service man agreed and confessed to both myslef and the salesman that the vehicle has an issue that is not showing on the diagnoatic based on the service guy driving the vehicle himself. The dealerahip refuses to acknowledge that they sold me a defective 2018 infiniti QX60 with 22,000 miles that feels to have transmission malfunction and steering malfunction. Vehicle sold to me faulty as a lemon and I a feel useless with a vehicle unsafe and uncomfortable to drive on the road.

THIS PROBLEMATIC INFINITI QX60 HAD FAILED ONCE AGAIN WHILE I WAS ON THE HIGHWAY. IT'S JUST DEAD AND THE ENGINE REFUSED TO START. I HAD TO CALL THE TOW TRUCK TO DROP OFF AT THE KINGS INFINITI AUTO SHOP FOR REPAIR. FIRST, IT WAS A HUGE INCONVENIENCE THAT THEY COULDN'T TAKE A LOOK AT THE VEHICLE UNTIL A WEEK LATER. SECOND, NO ONE EVER OFFERED ME A LOANER CAR TO TAKE HOME AND HAS STILL DENIED THIS REQUEST. WE DEPEND ON THIS FOR WORK AND SCHOOL. THIRD, JUST TODAY I WAS INFORMED BY THE INFINITI TECHNICIAN THAT I WOULD BE RESPONSIBLE FOR THE REPAIR FEES OF $13,000 DUE TO ENGINE FAILURE! SERIOUSLY?! THIS IS ABSOLUTELY RIDICULOUS AND I HAVE NEVER HEARD OF IT FROM ANYWHERE. TO ME THIS IS TOTALLY UNACCEPTABLE AND I STRONGLY BELIEVE IT IS THE MANUFACTURER GUILTY OF THE CAR ISSUES AND SUSPECTING THIS IS A CAR DEALER FRAUD. $13,000 REPAIR COST IS RIDICULOUSLY HIGH, YOU COULD PUT DOWN A DOWN PAYMENT FOR A CONDO OR TO BUY A LOWER GRADE NISSAN SENDRA. I AM EXTREMELY DISAPPOINTED AT THE UNRELIABILITY OF THIS VEHICLE AND THE COMPANY IN GENERAL. I'VE BEEN LEASING VEHICLES FROM NUMEROUS CAR BRANDS FOR THE LAST 10 YEARS AND HAVE NEVER EXPERIENCED AN ISSUE EVEN REMOTELY TEDIOUS AND FRUSTRATING AS THIS. WE'VE ALREADY DEALT WITH THE MINOR ISSUES OURSELVES BUT HOW COULD WE BE EXPECTED TO BE RESPONSIBLE FOR AN ENGINE FAILURE THAT ISN'T OUR FAULT? AS I HAD MENTIONED ABOVE, I HAVE REGULARLY KEPT UP THE MAINTENANCE SCHEDULE AS LISTED ON THE CAR MANUAL FOR ALL TYPES OF OIL CHANGE, CHANGING ENGINE FILTER, ETC. I'M ATTACHING ALL THE RECEIPTS WE COULD FIND FOR THE MAINTENANCE SERVICES THAT WERE DONE FROM THE LAST COUPLE OF YEARS. IT IS IMPOSSIBLE THAT THE ENGINE COULD FAIL DUE TO "LACK OF MAINTENANCE".

TL* THE CONTACT OWNS A 2018 INFINITY QX60. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL IN REGARDS TO THE BRAKES HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2018 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED IN RAIN WEATHER CONDITIONS, NEGOTIATING A CURVE, THE CONTACT LOST CONTROL AND THE VEHICLE CRASHED INTO AN EMBANKMENT. THE CONTACT COULD NOT TELL WHETHER THE A BRAKE FAILURE CAUSED THE CRASH. ALL THE AIR BAGS DEPLOYED. ALL THE PASSENGERS WORE SEAT BELTS. THE SIX PASSENGERS SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT, WHO WAS THE DRIVER, SUSTAINED A CONCOCTION, SPRAINED HIS LEFT KNEE, A BLOOD FILED CYST WAS FOUND ON THE LEFT KIDNEY, UNSPECIFIED BACK AND NECK INJURIES. THE FRONT PASSENGER SUSTAINED A BRUISED LIVER, BRUISES ON HER RIGHT ARM, BRUISES ON HER RIGHT LEG AND THIGH, BACK AND NECK INJURIES AND CONCOCTION. THE REAR DRIVER SIDE PASSENGER IN THE SECOND ROW, SUSTAINED NECK AND BACK WHIPLASH. THE CENTER PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH, THE REAR PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH. THE REAR PASSENGER ON THE THIRD ROW, A 5-YEAR OLD, IN A BOOSTER SEAT, SUSTAINED CUTS AND BRUISES ON THE RIGHT SIDE OF HER FACE, AND ALSO SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE REPORT NUMBER WAS NOT PROVIDED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AT THE TIME OF THE ACCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT PROVIDED. *DT VIN UNKNOWN *JB *TR

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT MURFREESBORO VOLKSWAGEN (LOCATED AT 2203 NW BROAD ST, MURFREESBORO, TN 37129, (615) 653-4694) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE AS UNKNOWN.