2022 Jeep Compass

The contact owns a 2022 Jeep Compass. The contact stated that while driving 40 MPH, the vehicle unexpectedly stopped, and the transmission failed to shift gears in the middle of the road. The contact pulled over at the side of the road and attempted to reset the “Service Transmission” warning light. Additionally, while attempting to drive to the parents’ residence, the contact drove at a slower speed to prevent the failure from reoccurring. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

Note: The vehicle is totaled, and GEICO Insurance is in possession. A month ago, we received Brake warnings. We brought the vehicle to a mechanic to get checked and it passed. We did not get the warning again. 2 weeks ago, while turning into our driveway, as we were almost stopped, but still in the turn, the vehicle made a noise similar to the Auto Stop/Start feature. The power brakes and steering stopped working (everything was stiff). The car accelerated, and we hit the corner of our garage (because we did not complete the turn into the driveway). The vehicle then hit a tree where it came to rest. The collision avoidance, didn't kick in. Unsure about the final speed of the vehicle, but it was fast enough to deploy the airbags and total the vehicle. There is a police report with the Closter, NJ Police.

Since 20,000 miles I have had problems with my steering column. I first took it in back in August of 2023 due to a clunking noise coming from my steering wheel. When I first took it in my suspension was tightened but this did not resolve the issue. When I took it back in a week later I was told I needed to replace my rack and pinion. The rack and pinion was replaced but my car still had the faint clunking sound. The clunking came back a year later. At 30,000 miles I was told both of my front axles had failed and both were replaced. The clunking sound still remained but faint. Seven months later the clunking returned once again and much more aggressively (I was out of warranty at this point). I was told one of my axles failed once again prematurely and was replaced after sitting for nearly a month. When I got my car back after nearly 4 weeks i noticed the exact same aggressive clunking noise in my steering column. I returned my car back a week later for a new diagnosis after speaking with the service manager. The report came back stating that both of my lower control arms went bad and needed to be replaced. Also discovered was a bad intermediate shaft causing the clunking noise. The dealership decided to goodwill the service to fix my lower control arms since it was a dangerous situation to drive in and I had been driving my car like this for 20,000 miles since I originally took the car in. The dealership says they can not do anything about the intermediate shaft which could cause me to lose all steering abilities and cause a serious car accident. I no longer feel safe in this car and 100% believe this car is a lemon.

The contact owns a 2022 Jeep Compass. The contact stated that while driving on several occasions at various speeds, and the Auto Stop system activated and the vehicle unintendedly stopped. The contact stated that the transmission failed to respond as needed and the vehicle had to be restarted. The vehicle was taken to a dealer on several occasions where it was diagnosed and determined that the alternator was damaged and needed to be replaced. The vehicle was repaired; however, the failure recurred immediately. The vehicle was taken to the same dealer, and it was determined that the vehicle needed to be driven for several miles to correct the failure. The failure reoccurred and the vehicle was taken to the same dealer where it was diagnosed and determined that the main battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer however, the cause for the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was approximately 300.

Major down shifting hesitation when slowing down and then trying to accelerate. Very noticeable and dangerous when slowing down and turning. The hesitation is also noticeable when starting to go up an incline and trying to accelerate. In cruise control there is a delay when going up an incline the set speed will go down 3 MPH before shifting hard. Transmission also when shifting from forward to reverse or reverse to forward will engage then pop out of gear for a few seconds then engage again. During normal operation there is no popping out of gear. The dealer has applied three software updates with no improvement to the shifting problems.

I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.

While driving the vehicle on a town street, the front wheel/CV joint/axel component failed. As part of this failure, the CV joint/wheel completely separated from the axel making the car impossible to steer. This failure was unbelievable for a relatively new, low milage vehicle. (In another context--on the highway or in busy traffic, a major or fatal accident could have occurred.) Luckily the car was traveling at a rather slow speed on a road where no other cars were present at that particular time. This incident occurred on Saturday, Aug. 10. The car was towed to the dealer State Line Jeep (Somerset, MA) on Monday, Aug. 13. The car is still at the dealership and it is curious that they claim they have not been able to find certain parts or get rims (which were damaged at the car slowed against the curb). This is a major and very dangerous defect in this vehicle. Photos and more info can be provided if asked.

Good evening, My name is [XXX] , I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX] . I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that “I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.