2019 Toyota Highlander

I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.

Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

Driving under "normal" weather conditions when the check engine light warning along with the hybrid maintenance warning light. The car stalled while trying to safely pull to the side of the road. The vehicle was towed to the nearest Toyota dealership. They confirmed fuel pressure codes p0087, p107b, p3190. I was told Toyota has not issued any updates for this problem. So I am stuck with a car that isn't safe to drive, especially long distances.

My vehicle was not part of the fuel pump recall like the other 3.3M vehicles from Toyota. However, my vehicle exhibited the exact same symptoms as those cars and stranded me on the side of the road twice. This included pushing on the accelerator and getting no response from the car followed by numerous system warning lights including hybrid system malfunction, front collision system failure, and check engine light. Initially, the dealership could not find anything wrong when I first brought it to them. The second time it happened, I was able to bring the car in with the check engine light still on so they were able to diagnose it and are currently replacing the fuel pump. My car (and many others) should have been included in this recall, this is a huge safety issue as this had me stranded on the side of very busy highways twice plus not being able to accelerate in traffic.

ALTHOUGH MY CAR WAS NEW (ONLY 11 MONTHS OLD) AND LESS THAN 5000 MILES, IT HAD SHUT DOWN COMPLETELY WHILE I WAS PULLING OUT OF A PARKING LOT. I HAD TO GET IT TOWED TO THE NEAREST TOYOTA DEALERSHIP OVERNIGHT. THEY TOLD ME IT WAS MY FAULTY FUEL PUMP AND THAT THEY HAD NEVER SEEN THAT HAPPEN TO SUCH A NEW CAR BEFORE. CURRENTLY I HAVE MY CHECK ENGINE LIGHT ON (MY CAR HAS LESS THAN 6200 MILES ON IT) AND IT ONLY GOES AWAY WHEN I PUT IN A FULL TANK OF GAS. AFTER I DRIVE ABOUT 2 MILES, THE CHECK ENGINE LIGHT TURNS ON AGAIN. I AM TERRIFIED MY CAR ENGINE WILL JUST DIE ONCE I'M ON THE ROAD, OR WORSE, THE FREEWAY. I AM UNABLE TO DRIVE THIS CAR WITHOUT THAT FEAR. PLEASE SEE CULVER CITY TOYOTA RECORDS FOR PROOF OF MY FUEL PUMP PROBLEM AND ENGINE DYING. THEY ALSO HAVE RECORD OF MY TOWING TO THAT DEALERSHIP THE NEXT DAY ON SEPT 1, 2020.

LACK OF RESPONSIVENESS IN ACCELERATION FROM A STOP; SLUGGISH RESPONSE TO PRESSING THE ACCELERATOR WHEN ACCELERATING FROM A STOP OR WHILE MOVING AND ATTEMPTING TO PASS SLOWER MOVING VEHICLES; HAVE NEARLY CAUSED AN ACCIDENT MORE THAN ONCE WHEN TURNING/PULLING OUT INTO TRAFFIC WITH PLENTY OF SPACE BUT UNABLE TO ACCELERATE CORRECTLY. ALSO UNEVEN SHIFTING; TRANSMISSION JERKS WHEN SHIFTING GEARS.

2019 TOYOTA HIGHLANDER HYBRID. TODAY EXACTLY ONE YEAR FROM PURCHASE IT STALLED ON A BUSY PUBLIC ROADWAY FOR THE 4TH TIME. WITH THE 4 INCIDENTS IN JUNE, JULY, & SEPT 2020, THE CAR, WITHOUT WARNING 1."POWERED DOWN" ALMOST IMMEDIATELY TO A DANGEROUS SLOW POINT WITH NO ACCELERATION IN RESPONSE TO PRESSING GAS PEDAL IN THE FOLLOWING LOCATIONS: A HIGH TRAFFIC MAJOR URBAN BRIDGE(40MPH); INTERSTATE HIGHWAY(75MPH); COMING INTO BUSY CITY INTERSECTION(5 -10MPH); COUNTRY HIGHWAY (45MPH) 2.POWER STEERING WAS SLOW AND DIFFICULT. 3.MASTER WARNING LIGHT ACTIVATED. AUDIBLE TONE/CONSTANT BEEPING ACTIVATED. "HYBRID SYSTEM MALFUNCTION., PULL OVER TO SAFETY, CALL DEALER, CHECK ENGINE, PCS" , AND MULTIPLE OTHER WARNINGS. 4.WITHIN MOMENTS THE CAR COMPLETELY DIED (BEFORE I COULD SEEK LEGAL AND/OR SAFE PARKING.) SAFE PARKING REQUIRED MULTIPLE ATTEMPTS. IN JULY (ILLINOIS) THE CAR REQUIRED TOWING OFF VERY BUSY INTERSTATE HIGHWAY. ASSESSED AS "NO ISSUES". WITHIN ONE HOUR A MINI-SERIES OF SPUTTERING, CHOKING, STALLINGS IN CITY INTERSECTION, DEALERSHIP THEN KEPT OUR VEHICLE OVERNIGHT. MORE LENGTHY DIAGNOSTICS "THREW" FUEL CODES. BAD GASOLINE? TODAY CAR SHOULD HAVE BEEN TOWED BUT TOYOTA ROADSIDE ASSISTANCE DENIED MY VIN & PHONE# EXISTED IN THEIR DATABASE. HOME DEALERSHIP CONFIRMS I AM, WITHOUT DOUBT, IN DATABASE. DURING HOUR+WAIT FOR ASSISTANCE, DASH CLEARED OF ALL WARNINGS W/ IGNITION. HOME DEALERSHIP ADVISED DRIVING TO CLOSEST DEALERSHIP.5 MILES. MY CAR CURRENTLY SITS IN A MISSOURI TOY. DEALERSHIP W/ FUEL PUMP SUSPECT. I WAS TOLD REPAIRS COULD TAKE UP TO A WEEK. 97 FUEL PUMPS CURRENTLY BACK ORDERED IN PARTS SYSTEM. 20,500 MILES/ALL SERVICE PLAN REQUIREMENTS MET PROMPTLY. I HAVE ALL INSPECTION FORMS/SERVICE RECEIPTS. NO ABILITY TO UPLOAD DOCUMENTS NOW BUT WOULD LIKE TO BE CONTACTED BY NHTSA FOR MORE INFORMATION AND TO SHARE SERVICE DOCUMENTS.

2019 HIGHLANDER PURCHASED 12/2019. I GUESS I AM LUCKY, MINE HAS NOT STALLED YET. VERY POOR THROTTLE RESPONSE. TAKEN TO AUTIO NATION TOYOTA FT MYERS 3 TIMES INCLUDING HAVING A REGIONAL REP THERE. HE CLAIMS MINE IS OPERATING WITHIN FACTORY SPECS. SUPPOSEDLY MINE IS NOT A PART OF THE FUEL PUMP ISSUE. NOT THAT IT MATTERS TOYOTA SAYS THE PARTS ARE NOT AVAILABLE. FACTORY REP SAYS MINE HAS 41 COMPUTERS. WHAT COULD POSSIBLY GO WRONG? YEH RIGHT LOOK AT THIS WEB SITE AND SEE THE SIMILAR COMPLAINTS ACROSS THE TOTAL TOYOTA LINE INCLUDING LEXUS. WARNING IF YOU HAVE THE LANE DEPARTURE FEATURE (LDA) BE EXTRA CAREFU. IF THE LDA ACTIVATES AND YOURS IS ONE WITH THE LACK OF THROTTLE RESPONSE, IT MAY END UP MOVING YOU INTO ANOTHER LANE OR OFF THE ROADWAY.IT HAS HAPPENED TO ME. ACCCELRATER SHIFTED WAT DOWN AND ALMOST PUT ME IN ANOTHER LANE. LUCKILY NO OTHER VEHICLES PRESENT HOW MANY BODY BAGS WILL IT TAKE TO FORCE THE FEDS TO ACT? OH I FORGOT. THEY ARE NEEDED ELSE WHERE. TOYOTA WINS Y MORE LIKE A THUNDERSTORM. IF YOU BOTHER TO SCAN THIS FED WEB SITE YOU WILL SEE ALL TH ALL I KNOW IS TO THE CAR BUCKS, FAILS TO RESPOND TO NORMAL ACCELERATION, OR OVER DOWNSHIFTS. SO FAR I HAVEN'T TAKEN OUT ANY OTHER VHICLE ,PERSON, OR ME. IF YOUR VEHICLE IS EQUIPPED WITH THE LANE DEPARTURE FEATURE (LDA) WATCH OUT IF YOU TRYING TO ACCELERATE, MINE LDA ACTIVATED, AND ALMOST PUT ME IN ANOTHER LANE. LUCKLY THERE WASN'T ANOTHER ANOTHER CAR THERE. READ ALL THE SIMILAR COMPLAINTS ON THIS FEDERAL WEBSITE COVERING ALL MODELS OF THE TOYOTA BRAND (LEXUS INCLUDED) WITH THE 8 SPEED TRANSMISSION AND SEE NOTHING IS BEING DONE BY TOYOTA OR THE FEDS. I WONDER IF THE FEDS NEED A BODY BAG COUNT TO TAKE ACTION. OH I FORGOT THE BAGS ARE NEEDED ELSE WHERE AND TOYOTA WILL WIN.

WHILE DRIVING IN A CITY WARNINGS ON INSTRUMENT PANEL CAME ON: "HYBRID SYSTEM FAILED", "ALL WHEEL DRIVE FAILED", "TAKE CAR TO THE DEALER", AND THE CAR STOPPED. HAD TO HAVE IT TOWED TO THE DEALER. FOLLOWING DAY THE DEALER CALLED ME TO SAY THAT EVERYTHING IN THE CAR CHECKED OUT OK AND THEY COULDN'T DUPLICATE THE PROBLEM, I'M NOW VERY WEARY OF TAKING THE CAR ON A TRIP BECAUSE I DON'T KNOW WHEN IT MAY QUIT AGAIN. THE CAR JUST TURNED 10K MILES.