PURCHASED NEW 2004 TOYOTA TACOMA ON 1/24/05. AT 1,577.8 MILES, RIGHT REAR BRAKE DRUM AND WHEEL COVERED WITH GEAR OIL. REPAIRED AT TOYOTA OF GREENFIELD, MA. 01302, PHONE 413-772-0231 2/17/05. BEGAN LEAKING AGAIN ON 2/21/05, AT 1844.6 MILES. RETURNED TO GREENFIELD ON 2/28/05 AT 2284 MILES. CONTACTED DEALER AGAIN ON 4/8/05 AT 67345…
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PURCHASED NEW 2004 TOYOTA TACOMA ON 1/24/05. AT 1,577.8 MILES, RIGHT REAR BRAKE DRUM AND WHEEL COVERED WITH GEAR OIL. REPAIRED AT TOYOTA OF GREENFIELD, MA. 01302, PHONE 413-772-0231 2/17/05. BEGAN LEAKING AGAIN ON 2/21/05, AT 1844.6 MILES. RETURNED TO GREENFIELD ON 2/28/05 AT 2284 MILES. CONTACTED DEALER AGAIN ON 4/8/05 AT 67345.9 MILES BRAKE DRUM AND TIRE STILL COVERED WITH OIL. DEALER SAID KEEP DRIVING IT AND THE LEAK WILL GO AWAY. CONTACTED TOYOTA CONSUMER SERVICE ON 4/14/05 CASE #[XXX]. RECEIVED NO FOLLOW UP CORRESPONDENCE FORM FABIOLA. VEHICLE CONTINUED TO LEAK GEAR OIL AND HANDLE POORLY WHEN BRAKING. CONTACTED NEW DEALER(TOYOTA OF COLCHESTER, CT.) ON 5/27/05. VEHICLE REPAIRED ON 6/2/05 AT 8,188 MILES. CONTACTED DEALER AGAIN ON 6/29/05 AT 9085.1 MILES. VEHICLES WAS PICKED UP ON 7/11/05. TRIES ROTATED ON VEHICLE ON 9/26/05 AT 17,266.4 MILES. FOUND OIL ON BRAKE SHOES AND INSIDE OF BRAKE DRUM SEVERELY GLAZED. NEW CASE FILED ON 7/28/05 CASE # [XXX] WITH SALVADORE. I AM STILL DRIVING A VEHICLE WITH THE INTEGRITY OF THE BRAKING SYSTEM IS COMPROMISED. AND HAVE NOT RECEIVED A REASONABLE RESOLUTION TO THIS PROBLEM FROM TOYOTA MOTOR COMPANY. IS IT A COMMON PRACTICE FOR AN AUTO MAKER TO LET A CONSUMER KNOWINGLY DRIVE AN UNSAFE VEHICLE. UNFORTUNATELY I AM STILL PAYING ON A BRAND NEW VEHICLE THAT I DO NOT FEEL SAFE DRIVING. THE REGIONAL FIELD SERVICE TECHNICIAN, JOE LACEFIELD FROM TOYOTA MOTOR COMPANY HAS BEEN UNAVAILABLE BY PHONE FOR THE LAST WEEK 1-973-464-0938. I WOULD LIKE MY MONEY RETURNED FOR THIS VEHICLE IN FULL. I FEEL THAT I HAVE BEEN MORE THAN PATIENT IN TRYING TO RESOLVE THIS MATTER WITH TOYOTA MOTOR COMPANY. V.I.N. # [XXX]. *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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