IllustrationChrysler sold me a unsafe rusted frame the car is dangerous and unsafe I'm scared of the car and it needs to be pick up
2015 Chrysler 200
Owner reports · Recalls · Investigations
More warning signs than most 200 years
Owner complaints for the 2015 Chrysler 200 are substantially higher than the model-year median of 336.
About this comparison →How this year compares
Owner complaints by model year
Compare all 200 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
4970–25K
30325–50K
31850–75K
19775–100K
102100–150K
25150K+
1,442 reports with mileage · 545 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 752 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 693 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 606 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
99 crash reports24 fire reports50 injury reports
Steering complaints
86 reportsThe contact owns a 2015 Chrysler 200. The contact stated while driving approximately 30 MPH, the vehicle was losing motive power. The contact stated that several unknown warning lights were illuminated on the instrument panel. The contact depressed the accelerator pedal however, the vehicle was not gaining any forward momentum, …
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The contact owns a 2015 Chrysler 200. The contact stated while driving approximately 30 MPH, the vehicle was losing motive power. The contact stated that several unknown warning lights were illuminated on the instrument panel. The contact depressed the accelerator pedal however, the vehicle was not gaining any forward momentum, and additionally, the steering wheel was difficult to turn. The contact pulled over turned off and restarted the vehicle. The contact stated that the power steering and the power train functionality had returned. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.
I was driving down the road and my car stalled and completely shut off power steering went out as well come to find out it had a recall for the issue but cannot seem to see if it was ever fixed and can not see that it fixed or not or if it would be covered under the recall as it was recalled in 2015
The contact owns a 2015 Chrysler 200. The contact stated while driving 45 MPH, the contact felt an abnormal vibration in the steering wheel. The steering wheel became very firm while turning to the left or the right. The contact stated that she heard a chime and unknown warning lights illuminated. The contact pulled the vehicle …
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The contact owns a 2015 Chrysler 200. The contact stated while driving 45 MPH, the contact felt an abnormal vibration in the steering wheel. The steering wheel became very firm while turning to the left or the right. The contact stated that she heard a chime and unknown warning lights illuminated. The contact pulled the vehicle over and was able to stop and restart the vehicle, and the steering wheel functionality returned. Additionally, contact stated that the vehicle failed to accelerate while the accelerator pedal was depressed. The contact stated that the vehicle was making abnormal sounds. The contact stated that the vehicle failed to accelerate over 25 MPH. The contact had not taken the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 152,000.
The contact owns a 2015 Chrysler 200. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed with a defective power stee…
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The contact owns a 2015 Chrysler 200. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed with a defective power steering system. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
I tried talking to Chrysler but they were no help. They have had a power failure recall but I was told that based on my vin number, didnt affect my vehicle. Intermittent power steering failure. I replaced the battery, I replace the rack and pinion and it’s still doing the same thing. $2300 down the drain. You can be driving and…
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I tried talking to Chrysler but they were no help. They have had a power failure recall but I was told that based on my vin number, didnt affect my vehicle. Intermittent power steering failure. I replaced the battery, I replace the rack and pinion and it’s still doing the same thing. $2300 down the drain. You can be driving and loose the ability to steer the vehicle. There are tons of complaints about this and they all say the same. They have replaced major parts and the issue persist. When speaking to crysler over the phone, they said that the replacement of the rack and pinion would fix the issue. Thats not true. https://www.200forums.com/threads/power-steering-failure.30529/ https://www.carproblemzoo.com/chrysler/200/power-steering-failed-problems.php https://www.carproblemzoo.com/chrysler/200/steering-rack-and-pinion-problems.phphttps://www.aboutautomobile.com/Consumer-Complaint/2015/Chrysler/200/Steering There is alot more. I have been dealing with this since August. I dont know what else to do or where to turn but this is a major safety issue and it needs to be made public and addressed .
When the vehicle accelerates, the gear shift is harsh and very scary to the point it feels like the car is gonna fall apart. When decelerating, the same thing a occurs. At one point the whole car shifted to the side while attempting to accelerate or decelerate. When making a turn and mainly a U-turn, the steering feels like it's…
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When the vehicle accelerates, the gear shift is harsh and very scary to the point it feels like the car is gonna fall apart. When decelerating, the same thing a occurs. At one point the whole car shifted to the side while attempting to accelerate or decelerate. When making a turn and mainly a U-turn, the steering feels like it's harsh and feels like it will break if it was turned too far or too hard accidentally. The gear shifting/transmission does not shift very smoothly at all times. Its scary when it switches gears. Both accelerating and decelerating in the middle of the highway whether going from 60mph to 70 mph feel or 60mph going down to 40mph. I'm sure it was steering and gear shifting issue because I felt it myself. It sure could be engine problem on the top of that as well. Thank you!
STARTED THE CAR AND THERE WAS NO POWER STEERING AND COULDN'T TURN THE WHEEL. THERE IS NO PLACE TO CHECK FOR POWER STEERING FLUID. IF YOU TURN THE WHEEL TO THE RIGHT, WHEN IT WORKS, A AIR COMPRESSION NOISE IS MADE. TURNED IT OFF AND BACK ON AND IT WORKED. STOPPED AT A STOP SIGN AND IT QUIT WORKING AGAIN.
I AM STILL HAVING TRANSMISSIONS PROBLEMS, TRANSAXLE, AND SMELLING SMOKE SMELL INSIDE CABIN. I FEEL VERY UNSAFE IN DRIVING THIS CAR. I HAVE TAKEN THIS CAR MORE THAN 2 TIMES AND THE RECALLS STATED THAT THE TRANSMISSION SHOULD BE REPLACED AND I HAVE NO EVIDENCE THAT IT HAS BEEN DONE. YET EACH TIME I HAVE TAKEN THE CAR WITH THE COMP…
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I AM STILL HAVING TRANSMISSIONS PROBLEMS, TRANSAXLE, AND SMELLING SMOKE SMELL INSIDE CABIN. I FEEL VERY UNSAFE IN DRIVING THIS CAR. I HAVE TAKEN THIS CAR MORE THAN 2 TIMES AND THE RECALLS STATED THAT THE TRANSMISSION SHOULD BE REPLACED AND I HAVE NO EVIDENCE THAT IT HAS BEEN DONE. YET EACH TIME I HAVE TAKEN THE CAR WITH THE COMPLAINT THAT THE CAR IS SHIFTING HARD, & INTO NEUTRAL UNEXPECTING IT HAS NOT BEEN REPAIRED. TRANSAXLE IS A CONTRIBUTING ISSUE TO MY PREMATURE TIRES WEAR OF MY FRONT TIRES AND ISSUES OF THE WHEEL BARRENS AND UNABLE TO GET A ALIGNMENT. I HAVE BEEN TOLD THAT I NEED STRUTS AND WHEEL BEARINGS THAT IS HARD TO BELIEVE WITH LESS THAN 30, 000, MILES. THIS CAR HAS 58,175 MILES . I CANNOT OR HAVE NO INTENTION IN PURCHASE OF ANOTHER CAR. YET I FEEL THAT WHAT SAFETY RECALLS THAT WAS REQUIRED WERE NOT DONE WHY CAN'T I SEE WHAT THE RECALLS WERE. SERVICE DEPT. STATES THEY CAN'T DUPLICATE THE CONCERN YET THERE ARE THOUSANDS STATING THAT THEY HAVE THE SAME ISSUES. IT IS CURRENTLY LOCATED AT TOMBALL DODGE, IN TOMBALL TX 281-351-2000
CAR HAS SERV AWD LIGHT ON HAD ONE SHOT REPLACE A MOTOR ON THE OUTSIDE OF THE TRANSFER CASE BUT THE PROBLEM CAME BACK WHEN SHIFTING FROM DRIVE TO SPORT NEXT I BROUGHT IT TO CHRYSLER AND THEY REPLACED THE SENSOR NEAR THE MOTOR THAT WAS PREVIOUSLY REPLACED AND IT DIDN'T FIX ANYTHING THEY STILL DON'T KNOW WHAT'S WRONG WITH IT. MY CA…
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CAR HAS SERV AWD LIGHT ON HAD ONE SHOT REPLACE A MOTOR ON THE OUTSIDE OF THE TRANSFER CASE BUT THE PROBLEM CAME BACK WHEN SHIFTING FROM DRIVE TO SPORT NEXT I BROUGHT IT TO CHRYSLER AND THEY REPLACED THE SENSOR NEAR THE MOTOR THAT WAS PREVIOUSLY REPLACED AND IT DIDN'T FIX ANYTHING THEY STILL DON'T KNOW WHAT'S WRONG WITH IT. MY CAR JERKS FORWARD MID BREAKING IN THE RPM SURGE ALSO MY TRANSMISSION IS SLOW TO DOWNSHIFT IN THE FIRST THREE GEARS I BELIEVE IT IS AND LOSES COMPRESSION WHEN GOING UP SOME HILLS POWER TO THIS VEHICLE AS IN THE TORQUE OR HORSEPOWER IS VERY INCONSISTENT SOMETIMES IT FEELS SLUGGISH OTHER TIMES IT JUST WANTS TO GO . SHOPS REPORT BRAKE SURGE IS NORMAL. ALSO HAD SPORATIC HARD PEDAL, MASTER CYLINDER IS OK. BRAKE PEDAL CLICKS AND FEELS UNSTABLE. THE STEERING RACK FEELS LOOSE AND DANGEROUS LIKE ITS GOING TO FALL THROUGH THE FLOOR. BRAKE PEDAL ARMS RUSTED CARS ONLY 5 YEARS OLD WITH 60,000 MILES ON IT WITH NO PRIOR FLOOD DAMAGE.
Official recalls
818V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control
May 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence & remedy
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Additional source detail variants (3)
Electrical System:software
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Vehicle Speed Control:cruise Control
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Electrical System:wiring
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
16V529000 · Power Train:automatic Transmission
Jul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
Consequence & remedy
Consequence: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Remedy: Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
16V114000 · Air Bags:sensor:occupant Classification; Seats
Feb 26, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015 Chrysler 200 vehicles manufactured April 7, 2014, to August 3, 2015. During service work, the affected vehicles may have had either the Occupant Classification Module (OCM) or the Seat Cushion Foam (SCF) of the front passenger seat replaced instead of the both pieces together, which make up a complete calibrated set.
Consequence & remedy
Consequence: If both pieces were not replaced together, the occupant detection and classification system may not be properly calibrated and the passenger air bag may improperly deploy in the event of a crash, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will install a new OCM-SCF seat service kit, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S09.
Additional source detail variants (2)
Air Bags:sensor:occupant Classification
Chrysler (FCA US LLC) is recalling certain model year 2015 Chrysler 200 vehicles manufactured April 7, 2014, to August 3, 2015. During service work, the affected vehicles may have had either the Occupant Classification Module (OCM) or the Seat Cushion Foam (SCF) of the front passenger seat replaced instead of the both pieces together, which make up a complete calibrated set.
Consequence: If both pieces were not replaced together, the occupant detection and classification system may not be properly calibrated and the passenger air bag may improperly deploy in the event of a crash, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will install a new OCM-SCF seat service kit, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S09.
Seats
Chrysler (FCA US LLC) is recalling certain model year 2015 Chrysler 200 vehicles manufactured April 7, 2014, to August 3, 2015. During service work, the affected vehicles may have had either the Occupant Classification Module (OCM) or the Seat Cushion Foam (SCF) of the front passenger seat replaced instead of the both pieces together, which make up a complete calibrated set.
Consequence: If both pieces were not replaced together, the occupant detection and classification system may not be properly calibrated and the passenger air bag may improperly deploy in the event of a crash, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will install a new OCM-SCF seat service kit, free of charge. The recall began on May 27, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S09.
15V470000 · Electrical System
Jul 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Chrysler 200 vehicles manufactured January 7, 2014, to September 23, 2014. The affected vehicles may have a Power Distribution Center (PDC) electrical connector that may cause intermittent power failures to certain electrical components.
Consequence & remedy
Consequence: An intermittent loss of power to electrical components could cause a vehicle to stall without warning, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the C4 connector using a 12 wire split kit for 3.6L engines, or replace the transmission wiring harness for 2.4L engines, free of charge. The recall began on October 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R24.
15V461000 · Equipment:electrical:radio/tape Deck/cd Etc.
Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Consequence & remedy
Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
15V090000 · Power Train:automatic Transmission
Feb 13, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Chrysler 200 vehicles manufactured March 9, 2014, to December 15, 2014, and equipped with a 9-speed automatic transmission. The automatic transmission parking pawl may become contaminated or the park rod may become dislodged or broken. This may prevent the transmission from shifting into the Park position.
Consequence & remedy
Consequence: If the shift indicator displays "Park" but the park lock does not engage, the vehicle may roll away increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers inspect the transmission. Any transmission found with contamination or a park rod will be replaced, free of charge. The recall began April 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R08.
14V480000 · Electrical System:wiring
Aug 5, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2015 Chrysler 200 vehicles manufactured May 19, 2014, to June 21, 2014. The affected vehicles may have been built with a driver side door wiring harness of an insufficient wire gauge, resulting in excessive heat which may melt the wiring insulation.
Consequence & remedy
Consequence: Excessive heat and melting wiring insulation may result in an electrical short, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the door wiring harness, free of charge. The recall began on October 3, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P43.
14V392000 · Suspension:rear:shock Absorber
Jul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Consequence & remedy
Consequence: Damage to the tire or reduced braking increases the risk of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ15004 · Software Security Vulnerability
Opened Jul 24, 2015 · Closed Jan 5, 2016
Status: closed (inferred from source dates) · Electrical System:software
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi