2016 Ford Escape

MY 2016 FORD ESCAPE CAUGHT FIRE ON 12/24/2018. THE CAR WAS SITTING IN AN OPEN PARKING SPACE AND HAD NOT BEEN DRIVEN SINCE THE AFTERNOON THE DAY BEFORE. NOTE THE ENGINE WAS COLD WHEN THIS HAPPENED. IN THE EARLY AFTERNOON ON 12/24/2018, MY HUSBAND WAS WALKING OUT TO OUR FORD ESCAPE WHEN HE NOTICED SMOKE WAS COMING FROM THE FRONT OF THE ESCAPE. WHEN HE ARRIVED AT THE CAR, WITNESSES SAID THE ESCAPE HAD STARTED SMOKING ON ITS OWN AND THEY HAD HEARD NOISES COMING FROM UNDER THE HOOD OF THE CAR. THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. ACCORDING TO THE FIRE REPORT COMPLETED BY THE FIRE DEPARTMENT, THE CAUSE OF THE FIRE WAS DETERMINED TO BE MALFUNCTIONING ELECTRICAL. WE OF COURSE SPOKE TO THE KEN GRODY FORD WHERE WE BOUGHT THE CAR AND THEY TOLD US BECAUSE THIS WAS A FIRE, IT HAS TO GO THROUGH THE FORD GENERAL COUNSEL. WE FILE THE CLAIM WITH THE CUSTOMER SERVICE DEPARTMENT OF FORD. WE WERE TOLD THAT THE GENERAL COUNSEL WOULD RESPOND WITHIN 15 DAYS. THAT TIME FRAME HAS COME AND GONE. WE HAVE COMPLAINT MANY TIMES TO THE CUSTOMER SERVICE. HOWEVER, FORD HAS FAILED TO RESPOND TO US. AAA HAS TOWED THE CAR TO A SECURE SITE AS THE CAR WAS A HEALTH AND SAFETY ISSUE WHERE IT WAS SITTING. AAA HAS BEEN TRYING TO GET FORD TO COME AND INSPECT THE CAR SO THAT THE ACTUAL CAUSE OF THE FIRE CAN BE DETERMINED. BUT FORD WILL NOT RESPOND TO THEM EITHER. WHAT IS MOST DISTURBING TO ME AND SHOULD BE DISTURBING TO EVERYONE, IS FORD'S LACK OF CONCERN AS TO WHAT CAUSED THIS FIRE. HAD THE FIRE STARTED FIFTEEN MINUTES LATER, MY FAMILY WOULD HAVE BEEN IN THE CAR. NOT ONLY WOULD MY FAMILY HAD BEEN IN HARMS WAY BUT SO WOULD OF THE OTHERS AROUND US. THIS CAR SHOULD NOT BE PARKED IN A GARAGE. FORD NEEDS TO RECTIFY THIS PROBLEM.

PRIOR FORD RECALL DOES NOT INCLUDE MY MODEL AND YEAR BUT EXPERIENCING SAME ISSUES AS NOTED IN RECALL #16S46 AND DEALER WILL NOT COVER EXPENSES. THE TURBOCHARGER OIL SUPPLY LINES MAY NOT BE BRAZED PROPERLY, RESULTING IN AN ENGINE OIL LEAK. OIL SUPPLY LINES TO THE TURBOCHARGER IN THE ENGINE COMPARTMENT MAY LEAK ENGINE OIL. THIS COULD ALLOW OIL TO LEAK ONTO HOT ENGINE COMPONENTS, CREATING A FIRE HAZARD. OUR RECENT OIL CHANGE, NOT AT FORD, INDICATED THAT THE MECHANIC IDENTIFIED AN OIL LEAK THAT IS COMING FROM THE TURBO LINE.

USED 2016 FORD ESCAPE BOUGHT IN 2016 WITH 85000 WHILE DRIVING JUST STOP MOVING. GEARS WERE MOVING BUT NO MOVEMENT IN THE VEHICLE. AFTER DIAGNOSIS AT THE DEALER IT WAS DIAGNOSED AS A TRANSMISSION FAULT. WITH ONLY 85000 MILES AND ABOUT 3 YEARS OLD, TRANSMISSION WENT OUT, I DON'T BELIEVE THAT'S NORMAL OR A SEMI NEW VEHICLE, I BELIEVE FORD VEHICLES ARE BEEN BUILT WITH FAULTY TRANSMISSIONS THAT DON'T LAST LONG.

WHEN BOUGHT CAR HEARD HUMMING SOUND AT HIGHER SPEEDS. LOOKED IT UP AND A LOT OF SAME REPORTS ONLINE BUT MIXED CAUSES. BUT NOW THE POWER TRAIN COMPONENTS HAVE TO BE REPLACED BEFORE IT BREAKS COMPLETELY. I CAN FEEL THE VIBRATION WITH MY FEET ON THE FLOORBOARD. NOW IT'S REALLY LOUD AND I'VE ONLY HAD IT 5 MONTHS. IF I CONTINUE TO DRIVE WITHOUT FIXING THE CAR ITSELF WILL FAIL. POTENTIALLY CAUSING AN ACCIDENT. I STILL HAVE 13000 PLUS TO PAY ON A DEFECTIVE VEHICLE. NOT INCLUDING THE PHENOMENAL COST TO REPLACE. THE DEFECTIVE PARTS. CAN PROVIDE ESTIMATEDS FOR REPAIR. NOT EVEN SURE IT'S WORTH KEEPING. THERE WILL BE A CRAS IF I DON'T FIX IT OR CONTINUE TO DRIVE.

AS I WAS DRIVING ON THE FWY MI CAR STOPPED ACCELERATING I PULLED OVER AND MY CAR TURNED OFF. I HAD A QUARTER TANK OF GAS LEFT ONCE I TRIED TO TURN IT ON IT WOULD NOT LET ME. I HAD TO CALL A TOW. I NOW HAD A CHECK ENGINE SIGN ON. I TOOK IT TO AUTOZONE AND THEY SAID I NEEDED A NEW PURGE CANISTER VALVE. BUT THAT DOESNT EXPLAIN WHY IT DID NOT WARN ME ON THE FWY THAT I NEEDED GAS .

I WAS DRIVING ON A RESIDENTIAL ROAD ON 11-24-18, ON MY WAY HOME WHEN I HEAR A VIBRATING NOISE. I THINK IT IS MY PHONE, BUT ALL OF A SUDDEN THE CAR STALLS. THANKFULLY I HAD NO CARS BEHIND ME SO I POWER IT DOWN AND THEN TUNE IT BACK ON AND IT GIVES A LITTLE ISSUE TURNING BACK ON BUT DOES. I MAKE IT HOME. IT WORKS FINE THE NEXT FEW DAYS. ON 11-27-18 AFTER ONLY DRIVING LOCALLY IN BETWEEN I TAKE MY FORD ON THE HIGHWAY TO GO TO THE AIRPORT 30 MINS AWAY AND ALL IS FINE UNTIL THE RIDE BACK HOME ON THE HIGHWAY. I HEAR THE VIBRATING NOISE AGAIN AS IF I WAS GOING OVER RUMBLE STRIPS ON 95. THE CAR GOES ON A LITTLE LONGER AND THEN SHUTS DOWN AGAIN. POWER REMAINS ON BUT THE CAR STALLS. I AM TAKING IT IN TODAY. I HOPE TO GET THIS RESOLVED AS FAST AS POSSIBLE. I BOUGHT A NEW CAR FOR A REASON. RELIABILITY AND NOW I AM JUST ANNOYED THAT THIS IS HAPPENING WITH ONLY 32K MILES ON THE 2016 ESCAPE.

I PURCHASED A 2016 FORD ESCAPE IN LATE 2015 AND IN 2018 WITH 30000 MILES THE ENGINE LET GO, REQUIRING A REPLACEMENT ENGINE. ADDITIONAL, ISSUES DEVELOPED AS THE VEHICLE WOULD BE DELAYED FOR A MONTH AND WAS DRIVEN BY AN UNDERAGE DRIVER. THUS NO ONE WOULD PROVIDE A RENTAL CAR FOR HER TO LEAVE THE STATE. THE ONLY OPTION GIVEN WAS TO TRADE A VEHICLE UNDER WARRANTY BACK TO THE FORD DEALERSHIP. DURING THIS PROCESS WE LEARNED THAT THE STATE WOULD REQUIRE TITLE CHANGES REQUIRING BRANDING FOR INCORRECT MILEAGE. WE HAVE SINCE IDENTIFIED THE VEHICLE WAS REPAIRED AND SOLD FOR MORE THAN FORD ALLOWED ON THE TRADE. SECONDARILY IT DOES NOT APPEAR THE TITLE WAS PROPERLY BRANDED. WHEN CONTACTING FORD EXECUTIVES IN WRITING (CERTIFIED MAIL) I RECEIVED NO RESPONSE AFTER 2 ATTEMPTS FOR RESOLUTION. UPON CALLING THEIR COMPLAINT DEPARTMENT, I WAS TOLD THERE WAS NO OPEN CASE WHEN ASKED IF ONE COULD BE OPENED, I WAS TOLD "YOU ARE THE OWNER AND THERE IS NOTHING WE CAN DO FOR YOU". WITH MUCH PERSEVERANCE AND SHARING KNOWLEDGE REGARDING CURRENT RECALLS; FOR THE VERY PROBLEM WE EXPERIENCED A CASE NUMBER WAS PROVIDED; BUT WOULD NOT GRANT A TIMELINE FOR FUTURE EXPECTATIONS. THIS THE SAME ENGINE AS IN THE FORD FOCUS WHICH IS CURRENTLY UNDER A MASSIVE RECALL. THE VEHICLE SOUNDS STARTED WHILE IN MOTION, BUT THE ENGINE BLEW UP WHILE IN THE SHOP UNDER A DEFINED DIAGNOSTIC TEST THAT FORD WAS RUNNING PER THERE RECALL PROGRAM BULLETIN.

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. GLASS ENTERED THE VEHICLE AND THERE WAS A LARGE HOLE DUE TO THE FAILURE. THERE WERE NO INJURIES. THE GLASS WAS REMOVED FROM THE SUN ROOF AREA BY A GLASS REPAIR FACILITY WHO ORDERED THE REPLACEMENT GLASS. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS WAITING FOR THE SUN ROOF REPLACEMENT PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.