2023 Toyota Sienna Hybrid

The contact owns a 2023 Toyota Sienna Hybrid. The contact stated that her husband pressed the automatic liftgate button to close, unaware that their child was near the trunk. The contact's son's left hand became trapped beneath the liftgate, and her husband had to yank the liftgate open to free the child's hand. The child received medical attention for bruising on his left hand. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

While turning right at approximately 5–10 mph, the vehicle was struck on the front passenger side. The impact caused moderate intrusion of the passenger door, severe damage to the front-right corner of the vehicle, and damage to the dashboard. Despite the structural damage and intrusion into the occupant compartment, none of the airbags deployed, including driver frontal, passenger frontal, side torso, or curtain airbags. Both occupants were wearing seatbelts, which activated normally. The driver sustained a right-side rib fracture caused by seatbelt force, required ambulance transport to the emergency room, and continues to experience ongoing symptoms. A child passenger seated in the front passenger seat struck her head against the window, resulting in a brain concussion with symptoms including headache and dizziness, requiring emergency medical evaluation. No airbag warning lights were present before or after the crash. The vehicle is preserved in post-crash condition and is available for inspection. This appears to be an airbag system failure / crashworthiness defect that resulted in enhanced injuries due to airbag non-deployment.

I parked the car in the garage and my child left the passanger side sliding door open. Then, the door malfunctioned because it would not electronically close after being left open more than 80 minutes. I tried to manually close the door, but encountered resistance. Afterwards, I pushed the "power door main switch" and was able to close the door manually. Our safety was at risk because if a dangerous person or aniaml was approaching, there is no intuitive way to quickly close the door. The vehicle DID NOT provide any warning messages about the door malfunction.