2024 Toyota Tacoma

What component failed?
 The rear brake system (rotors and pads) and the components associated with Safety Recall 25TA04 (rear brake hoses). The parts are available for inspection. * How was safety put at risk? 
The dealer (Island Toyota, St. Croix) labeled my 2024 Tacoma "UNSAFE TO DRIVE" on Invoice #[XXX] but refused to perform the Federal Safety Recall (25TA04) for rear brake hoses unless I paid for an $800 brake job first. This violates federal law by making a safety recall conditional on customer-paid maintenance. I am currently driving a vehicle the dealer documented as "unsafe" because they withheld the free safety remedy. * Has the problem been confirmed?
 Yes, the dealer confirmed the rear brakes are failed but refused the recall and the 36,000-mile warranty claim. * Has it been inspected by others?
 Not yet. However, the dealer’s technician failed to record actual millimeter measurements for the pads or rotors on the official invoice. * Warning lamps or symptoms?
 Metal on metal grinding noise from the rear brakes. No warning lamps appeared prior to the failure. * Additional Note on Records:
 The dealer falsified my service records on Line C (Recall 25TC07), claiming I was "unwilling to wait" for a repair that was never even mentioned to me. The dealer also claims I denied service on Line B, but what actually happened is I refused to pay $800 for a premature brake failure that should be covered by my 36,000 mile warranty or as consequential damage from the recall. The dealer then used my refusal to pay for pads as an excuse to withhold the Federal Safety Recall (25TA04). I never denied the safety repair I denied a bill for a factory defect. I have uploaded photos of both rear wheels. The left side is healthy, but the right side is completely destroyed with deep scoring. This uneven wear at only 34,613 miles proves this is a manufacturing defect, not my driving style. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lane keeping will kamikaze the vehicle on to exit ramps or exit only lanes when engaged at a highway speed. This seems most common when the truncated lane markers, usually used on exit-only lanes, and not the full length lane markers (the center line markings). Example: Vehicle is traveling at a static heading, freeway speed, two lane limited access freeway, driver in control, all lane keeping and adaptive features engaged. When an exit lane approaches on right, vehicle abruptly deviates to the exit lane with zero driver intent or inputs. Once vehicle system realizes the error, system alerts, notifies of a lane departure, and disables the lane keeping. Particularly problematic is that vehicle actively fights driver inputs to restore the intended course as it appears to believe the driver is in error. This is not a one-off occurrence. It is very consistent. To the point when I can anticipate, disable the system or counter steer to keep the vehicle course straight. It seems the vehicle cannot properly identify the shortened / truncated pavement markings correctly, leading to this undesirable course adjustment.

The vehicle lane departure will regularly steer the vehicle across lane dividing lines and leave the lane of travel. In one instance the truck continued to attempt to steer right even after crossing the white line. This complaint and specific instances were confirmed by the manufacturer however the manufacturer claims the vehicle is behaving as expected due to “limitations”. As such Toyota is saying the vehicle is going to regularly depart the lane automatically and they do not intend to perform nor pursue any fix.

Truck has an issue where certain safety systems are disabled when a trailer is detected. This is normal. However, the truck is failing to notice once a trailer has been disconnected and this keeps the safety features disabled during normal driving. Toyota has yet to address the issue. There are many people complaining online. Not safe and very disappointing.